I truly hate chat support. I especially appreciate your description of the journey, since I often wonder if I am incredibly inept or just unlucky hitting the wrong key out of frustration, etc. As others have pointed out, I went to the AppData folder. I now turned to resolving the Creative Cloud issue yesterday. Finally, you can tell the site that none of those options help you and then it will reveal some contact options. Products installed with the Creative Cloud Packager do not use the Creative Cloud Desktop application to install.